Service Desk Operator

Innovation

Technology

Consulting

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Who we are

Frontiers makes innovation accessible by removing internal and external barriers to organizations, reducing time to access new technologies, and enabling scalability for medium and large enterprises. New humanism, sustainability and accessibility are our founding elements, with a focus on a valuable User Experience that combines aesthetic and design elements typical of Made in Italy.

From feasibility study and analysis of the market and trends, to operations management, through innovation, research and development, we help companies design, shape and scale their business. At every stage of innovation, we work alongside our Clients, integrating their consulting or technology expertise strategically to make innovation possible.

Who are we looking for

We are looking for a Service Desk Operator with at least 4 years of experience to add to our work team for activities in the Automotive industry

Responsibilities/Sprecific functions

Help desk 2 level
Carsharing customer ticket analysis and management
Support and ticket management towards 3 level
Operational activities such as firmware updates, device configuration, log analysis etc.
Production of operational or procedural manuals

Key Requirements

Knowledge of the MySQL language
Ability to create/edit MySQL queries
Knowledge of basic Linux commands
Good knowledge of Jira
Willingness to be on call h24 on shift
Excellent use of Excel and PPT (reports, tables, charts etc)

Soft skills

Extreme punctuality and precision in carrying out tasks and meeting deadlines;
Teamwork with colleagues;
Strategic and creative thinking;
Leadership attitude and proactivity;
Attention to detail;
Strong curiosity for new digital technologies.

Benefits

Modalità ibrida di lavoro (sia smart working che in sede);, Assistenza sanitaria;, Continua crescita professionale attraverso: corsi, eventi di settore, libri, formazione interna;, Ticket restaurant per le giornate lavorate in sede;, Ambiente di lavoro dinamico, progetti innovativi e cultura aziendale attenta alla persona.

Date

26 March 2025

Type of employment

Full-time

Salary

Competitive and commensurate with experience level

Sede di lavoro

Rome

Is this position what you are looking for?

Our vision

High-level innovation accessible to all.

Our Mission.

We make innovation accessible by eliminating internal and external barriers to business, reducing the time to access new technologies through our network, and eliminating the entry costs required to introduce new digital technologies into the business.

Our culture

New humanism, sustainability and accessibility are our founding elements, with a focus on a valuable User Experience that combines aesthetic and design elements typical of Made in Italy. Everyday actions reflect our founding values.

Innovation

The drive toward the future is the key to our actions. We create value through change and transformation, always ready to seize new opportunities.

Teamwork

We know that in a team you need to feel respected in your individuality and that the value of the team is based on everyone’s contribution toward a common goal.

Sustainability

We are aware that tomorrow’s world is built by today’s actions. Caring for the environment is a way of life that can be found in every gesture, both inside and outside the company.

Passion

Curiosity and the desire to go higher and higher, knowing that we can always go beyond our achievements, are the driving force behind our work.

Technology at the center

We are technology maniacs. We love to discover, understand and find new and special ways to build our solutions and continuously improve our products.

Personal growth

We have an approach to work that is geared toward continuous experimentation, continuous technical development, and constant personal training and growth (with specific courses, articles, readings, etc.).

Diversity and multiculture

We are committed to equal opportunity for everyone, without discrimination based on age, ethnicity, political or religious beliefs, gender, sexual orientation, disability, marital status or domestic situation.

Our idea of Sustainability and Social Responsibility

We believe in giving back to the communities in which we work and live. We encourage and support our people’s commitment to give back and help improve their communities. We are oriented toward long-term impact. We aspire through our work to contribute to an equitable and sustainable future where everyone thrives on a healthy planet and a level playing field. Without respect for the planet, its (limited) resources and the generations to come, it is not possible to imagine a sustainable tomorrow. We orient business strategy and daily activities toward the creation of shared value.

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